Terms of Service

1. Introduction

Welcome to Taxxsa ("Taxxsa", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of:

• Our website at taxxsa.com; and
• Our WhatsApp-based AI invoice and accounts assistant;

(collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you may not use the Service.

2. Definitions

For the purposes of these Terms:

• "User", "you", "your" – Any individual or entity who accesses or uses the Service.
• "Business User" – A User who uses the Service in the course of operating a business.
• "Client" – A customer or counterparty of a Business User whose details may appear on invoices or records generated through the Service.
• "Content" – Any data, text, messages, invoice details, business information, or other materials submitted, transmitted, generated or stored through the Service.

3. Eligibility and Account Registration

3.1 Eligibility

To use the Service, you must:

• Be at least 18 years old; and
• Have the legal capacity to enter into a binding agreement; and
• If you act on behalf of a business, be duly authorised to act for that business.

3.2 Account Creation (if applicable)

Some features may require creating an account or profile. You agree to:

• Provide accurate, current and complete information;
• Keep your information up to date;
• Maintain the confidentiality of any login credentials; and
• Notify us promptly of any unauthorised use of your account.

You are responsible for activities that occur under your account or via your WhatsApp number used with the Service.

4. Description of the Service

Taxxsa provides a digital tool that may include:

• AI-assisted invoice generation based on information you provide via WhatsApp or the website;
• Storage and retrieval of invoices and related records;
• Tools to organise, search or export invoice information;
• Optional integrations with messaging or third-party services, depending on availability.

We may add, modify, or remove features from time to time.

5. Your Responsibilities

5.1 Lawful Use

You agree not to use the Service:

• For any unlawful, fraudulent, or harmful activity;
• To generate invoices for illegal products, services, or transactions;
• To engage in money laundering, terrorist financing, or other prohibited conduct;
• In violation of any applicable tax, financial, or consumer laws.

You are responsible for ensuring that your use of the Service complies with all laws that apply to you and your business, including in South Africa.

5.2 Accuracy of Information

You are solely responsible for:

• The accuracy, completeness and legality of all Content you submit (including client details, amounts, tax rates, and invoice descriptions);
• Ensuring that generated invoices meet legal and regulatory requirements applicable to you;
• Reviewing and verifying outputs from the Service before sending them to clients or authorities.

5.3 Use of WhatsApp

Where you use Taxxsa via WhatsApp:

• You must comply with WhatsApp's Terms of Service, WhatsApp Business Terms, and WhatsApp Business Messaging Policy;
• You must obtain appropriate consent from your clients to contact them via WhatsApp, where required by law;
• You must respect opt-out or "stop" requests from your clients.

6. Fees and Payment

If we charge fees for the Service:

• Pricing and plan details will be provided to you separately (for example, on our website, in-app, or in a proposal).
• Fees are generally payable in advance and may be charged on a recurring basis.
• Payments are processed by third-party payment providers. We do not store full payment card details.

We may change our pricing or billing terms by providing you with reasonable prior notice, subject to applicable law.

Failure to pay fees when due may result in suspension or termination of your access to the Service.

7. Data Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

8. Intellectual Property

8.1 Our Rights

The Service, including all software, interfaces, designs, logos, and underlying technology, is owned by or licensed to Taxxsa and is protected by intellectual property laws.

Except as expressly allowed in these Terms, you may not:

• Copy, modify, distribute, sell, or lease any part of the Service;
• Reverse engineer or attempt to extract the source code of the Service, except where permitted by law;
• Use our trademarks, logos, or branding without our prior written permission.

8.2 Your Content

You retain ownership of your Content. By using the Service, you grant Taxxsa a non-exclusive, worldwide, royalty-free licence to:

• Use, host, store, reproduce, display and process your Content as necessary to provide and improve the Service; and
• Create aggregated or de-identified data for analytics, product improvement and business purposes, provided that such data does not identify you or your clients.

You confirm that you have all necessary rights and permissions to submit Content to the Service and to grant the above licence.

9. Service Availability and Changes

We aim to keep the Service available and functioning properly, but we do not guarantee:

• Uninterrupted or error-free operation;
• That the Service will always be available at any particular time;
• That the Service will meet your specific needs or expectations.

We may temporarily suspend or limit the Service to:

• Perform maintenance or updates;
• Address security or performance issues;
• Comply with legal or regulatory requirements.

We may also modify or discontinue parts of the Service. Where practical, we will provide reasonable notice of significant changes.

10. Third-Party Services

The Service may rely on or integrate with third-party services, such as:

• WhatsApp and other Meta products;
• Payment processors;
• Cloud hosting and analytics providers.

These third parties are not controlled by Taxxsa, and their own terms and privacy policies apply. We are not responsible for any acts or omissions of third-party services.

11. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis, without any warranties of any kind, whether express, implied or statutory, including, without limitation:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement;
• Warranties that the Service or outputs (including generated invoices) will be accurate, complete, error-free, or compliant with all laws;
• Warranties that the Service will be secure, uninterrupted, or available at all times.

You are solely responsible for verifying the accuracy and lawfulness of any invoices or records produced using the Service.

12. Limitation of Liability

To the maximum extent permitted by law, Taxxsa and its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages;
• Any loss of profits, revenue, data, or business opportunities;
• Any loss or damage arising from:
  • Your reliance on outputs from the Service;
  • Your failure to comply with applicable laws;
  • Unauthorised access to or use of your account or devices;
  • Interruptions, errors, or defects in the Service.

In any event, where liability cannot be excluded, our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms shall be limited to the total amount of fees you have paid to Taxxsa for the Service in the three (3) months immediately preceding the event giving rise to the claim (or, if no fees were paid, a reasonable amount permitted by law).

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.

13. Indemnity

You agree to indemnify, defend and hold harmless Taxxsa and its officers, employees and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use or misuse of the Service;
• Your violation of these Terms or any applicable law;
• Your Content, including any claim that your Content infringes a third party's rights.

14. Termination

14.1 By You

You may stop using the Service at any time. You may request account closure or deletion of certain data, subject to legal retention requirements.

14.2 By Us

We may suspend or terminate your access to the Service, with or without notice, if:

• You materially breach these Terms;
• You engage in fraudulent, abusive, or illegal activity;
• Required by law, regulation, or court order;
• We discontinue the Service.

Where reasonable, we will provide prior notice of termination or suspension.

14.3 Effect of Termination

Upon termination:

• Your right to use the Service will cease;
• We may retain certain information as required by law or for legitimate business purposes;
• You may request to export available data before termination, where technically and legally feasible.

15. Changes to These Terms

We may update these Terms from time to time. When we do so, we will:

• Update the "Last Updated" date at the top; and
• Where appropriate, provide notice (for example on our website, via WhatsApp, or by email).

Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect to any conflict of law rules.

You agree to first attempt to resolve any dispute with us informally by contacting support@taxxsa.com. If we cannot resolve the dispute amicably within a reasonable time, either party may pursue legal remedies in the courts of competent jurisdiction in South Africa.